Shashwat Web Technologies - ISO 9001:2015, PMI USA, Google, Microsoft & AWIA Australia Certified Company.
India's Most Trusted

Chatbot Development Services

Get chatbot development services to revolutionize the way you interact with your customers and streamline all the business interactions. We create voice bots and chatbot using Dialogflow, IBM Watson, Amazon Lex, fastText, Rasa NLU, & Microsoft Bot Framework.

  • 2X faster delivery
  • Strict NDA Terms
  • Save Upto 60% on Development
  • Agile/DevOps Development Process
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Our Chatbot Development Services

Our chatbot developers provide highly intelligent and sophisticated Chatbot solutions that can be implemented into diverse domains such as e-commerce, customer support, entertainment, delivery services or healthcare.

  • Conversation Design

    Essentially UI/UX 2.0. Our interfaces will drive conversations by amalgamating Natural Language Interfaces with traditional UI elements like buttons, menus and images.

  • Chatbot Architecture

    Our chatbot developers have built bots of our own for internal use and for customers, and we know which permutations of frameworks, APIs, and plugins will work best for which use cases.

  • Natural Language Processing

    We use NLU and NLP to parse identify and languages various categories such as Intents, Actions, Entities and Context around which responses can be framed.

  • Processing Pipeline

    Our chatbot developers help minimize false negatives and false positives with a pre-processing pipeline to handle common errors with dependency parsing, lemmatization, POS-checking etc.

  • Deployment & Integration

    Once preprocessing is done, the chatbot is ready to deploy. Our chatbot developers can do either cloud or on-premise deployment and microservices/REST based architecture for minimal downtime.

  • Chatbot Consultancy

    If you have any query related to Chatbot development, feel free to contact us. Our consultant will provide you free advice on Chatbot design and development.

    • Request a Free Evaluation

Chatbot Use Cases

Chatbots can be implemented across different industry verticals as they can take care of multiple services like complains, customer care, and feedback, booking, searching, handling payment procedure etc. Thus, chatbots can handle a number of tasks in the following Industries:

  • E-commerce
    Chatbot

    eCommerce Chatbots can reach out to more customers. The bot can list products, list menus, answer live questions, add products to cart, process orders, make product suggestions, & send shipping updates.

  • Ticketing
    Chatbot

    Clients can directly interact with the chatbot for booking and searching tickets. They can check date and time of travel, ticket pricing, etc. In addition to this, Chatbots can inform if there are any changes in schedule.

  • News
    Chatbot

    News Chatbots can send personalized alerts, breaking news, specific stories, live sports scores from a specific web app, in a chat message. In addition to this, it can send a list of stories from multiple publishing platforms.

  • Food Ordering
    Chatbot

    Food ordering Chatbots allows to order food online, diners to reserve tables, browse important information & menu through the restaurant's Facebook Messenger in a more convenient way.

  • Hotel Booking
    Chatbot

    Hotel booking Chatbots help people to browse, search and make hotel reservations. Chatbots can also enhance the communication with guests before, during and after their stay in hotel.

  • Customer Support
    Chatbot

    It can easily replace live chat agents. They can reply to frequently-asked-questions or offer timely information. A chatbot can reply, provide correct answers or even escalate request.

  • Finance
    Chatbot

    Chatbots can also send push notifications with live stock updates of various firms based on the preference of clients. Chatbots can provide updates about client's bank account balance, credit card, etc.

  • Legal Assist
    Chatbot

    These Chatbots provide price quotes, legal assistance, and various other legal advices to the people who are starting a new business and also to those who are already running a business and need legal help.

  • Healthcare
    Chatbot

    Embedding Chatbots with calendars can improve the frequency& efficiency of booking appointments with the doctors. Doctors & physicians can strengthen their patient connection through value-rich interactions.

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Chatbot Development Platforms

There are many emerging chatbot development platforms which can be used to build chatbots. Some are Open Source, while some are privately owned. Few popular platforms among chatbot developers are as follows:

  • Facebook bot

  • Dialogflow

  • Kik codes

  • Pandorabots

  • Rasa

  • Slack

  • Chatscripts

  • Oracle

  • Telegram

  • Skype

Benefits of Using Chatbot

Chatbot is the demand of the digital world. It enhances customer interaction and provides them best in domain support. Here are some more benefits of chatbot:

  • Provides unmatched control and transparency during operation phase
  • Can be scaled quickly allowing you to be the change instead of being part of it
  • They offer easy to use interface and can be encoded to perform automated actions
  • Chatbots are comparatively less expensive and easy to build but with a higher adoption rate
  • Chatbots are more human and can also be programmed to serve in different languages
  • It improvises mobile marketing efforts and eventually yields better results for you
  • They offer personalized interaction which eventually increases customer retention and loyalty
  • Friendly and realistic language makes you interact efficiently with your users
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Why Choose Shashwat Web Technologies (P) LTD?

Stringent quality testing, timely delivery, ethical business practices is a start at Shashwat Web Technologies (P) LTD! Here are some of the benefits you get when you outsource Chatbot development projects to us:

digital transformation companies

  • Dedicated A/c Manager

    01

    We depute dedicated Account Managers as your Single-Point Of-Contact during the entire process.

  • Price Match Guaranteed

    02

    We'll price-match a lower quote from an equitable provider, if you can get one!

  • Processes & Tools

    03

    We follow agile methodology and use proven tools to ensure optimum execution and success.

  • Experienced Team

    04

    Our team has an average 4+ years experience in delivering commercial grade apps.

  • World Class Services

    05

    Our services are renowned for solid communication and world-class support.

  • First Time Right

    06

    We have adopted FTR (First Time Right) performance meaning high quality deliveries.

Our Engagement Models

Being a leading chatbot development company in India, we provide flexible engagement models in order to meet diverse business needs and demands

  • Dedicated Resource Model (DRM)

    In this model, we provide you with dedicated infrastructure and skilled professionals who work exclusively on your project. Choose this model if you want total control of development processes and don’t want to get into fuss of hiring employees.

    No hidden costs
    Monthly billing
    Pay only for measurable work done
    No setup fees

  • Fixed Time & Fixed Price

    Under this low-risk model, we work with clients to define expected deliverables and timelines to determine a mutually agreed fixed price. Choose this model if your requirements are unlikely to alter and project duration can be determined.

    Know what you’re getting, and how much it will be
    Requires no change in price unless your needs it
    Can be split and paid in milestones
    Upgrade or cancel anytime
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Our Chatbot Development Process

We follow agile Chatbot development process in order to ensure timely delivery to our clients. Here is the complete process:

1

Requirement Gathering

You (the client) contact us and share your project requirement with us. Then, our experts will review your project and contact you within 24 hours.

2

Choose Engagement Models & Timelines

Based on the project, our experts suggest you the best engagement model, estimated timelines and cost for project development

3

Project Initiation & Delivery

As per engagement model, project is allocated to an expert team, and after robust quality analysis, our project manager delivers project as per timeline.